"Glimrende instruktor med god engelsk, god mat og greie rom. Veldig greit aa kunne trekke seg tilbake paa rommet i pauser og slikt. Veldig intenst og lange dager, men det gikk helt fint. Midt i blinken for mitt behov."
Richard Bruvik, Columbus Norway - Microsoft Dynamics AX 2012 Installation & Configuration (3 dager), 30/8/2012 til 31/8/2012
Er du klar for kurset? Ta en GRATIS test for å måle og vurdere kunnskapsnivået ditt.
Vi har lært opp over 35 000 personer på 12 år. Vi ba dem om å anmelde vår akselererte opplæring. Akkurat nå har 96,26% angitt at Firebrand overgikk forventningene:
"The instructor is a great trainer with a lot of knowledge in CRM. He makes this difficult course more enjoyable "
Bogdan Cretu. - Microsoft Dynamics CRM 2013 (8 dager) (10/8/2014 til 17/8/2014)
"This is the best training course I have ever attended. I hope to have the opportunity to take another course from this instructor again in the future. "
Lee Drinkall, Consult CRM. - Microsoft Dynamics CRM 2013 (8 dager) (10/8/2014 til 17/8/2014)
"The instructor was exceptional and enabled me to fill the gaps in my knowledge about CRM. He was able to bring real business scenarios and put things into perspective. I feel he went above and beyond the courseware provided to provide an invaluable learning experience. Being technically savvy he was able to answer any question that was put his way, or investigate with the class as a whole. "
Rachel van Rensburg, CosultCRM. - Microsoft Dynamics CRM 2013 (8 dager) (10/8/2014 til 17/8/2014)
"You need to understand the intensity of this course and consider how much background knowledge you have. If you have no previous knowledge, this course is extremely intense, but worthwhile."
Brian Edge, Self Employed Contractor. - Microsoft Dynamics CRM 2013 (8 dager) (18/5/2014 til 25/5/2014)
"The course was very intensive, however the instructor and facilities were excellent. I gained a lot from the course overall. "
L.H, Corefocus Consultancy. - Microsoft Dynamics CRM 2013 (8 dager) (18/5/2014 til 25/5/2014)
"The training was intense but focussing on the subject like this has certainly been effective."
M.K. - Microsoft Dynamics CRM 2013 (8 dager) (18/5/2014 til 25/5/2014)
"Fantastiske instruktører! Veldig bra å kun tenke på å lære, alt annet fikses av Firebrand."
Anonym - Microsoft Dynamics AX 2012 Trade & Logistics (5 dager) (5/5/2014 til 9/5/2014)
"Kurset var en intens og hard prossess, men jeg har aldri før lært så mye på så kort tid og likevel oppnådd så gode resultater. Takk Firebrand"
Daniel Holth. - Microsoft Dynamics NAV 2013 Developer (6 dager) (31/3/2014 til 5/4/2014)
"Utrolig bra kurs med dyktig instruktør! 13-15 timers dager, men lærte utrolig mye! !"
Petter Gundersen. - Microsoft MCSA: Windows Server 2012 R2 (9 dager) (12/1/2014 til 19/1/2014)
"Kurset var veldig intenst og veldig effektivt med lange dager. Stort pluss for at det er ett sted man reiser til, så man kan bruke all tiden man har (orker) på studiene (og det er en xbox 360 tilgjenglig hvis man trenger pause)."
Torgeir Hansen, Gabler AS. - Microsoft MCSD: Web Applications (9 dager) (14/12/2013 til 22/12/2013)
This module provides a high-level overview of the high-availability options.
The Sales module within Microsoft Dynamics CRM provides a flexible framework for organizations to track, manage, and analyze parts of their sales cycle as well as its overall success.
This course describes the components used in Microsoft Dynamics CRM Sales Management and explains how they can apply to various business scenarios. It also details the entities or record types that Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the Sales module framework are appropriate for their organization.
This module introduces the tracking and management features of the Sales module in Microsoft Dynamics CRM. It is rare that two organizations follow the same sales process, even if the organizations are within the same industry. For this reason, Microsoft Dynamics CRM does not dictate a rigid process. Instead it provides a framework around which an organization can build a custom sales process.
This module describes the components of the Microsoft Dynamics CRM sales process. It also details the entities or record types Microsoft Dynamics CRM uses to track sales from potential to close. With this information, organizations can determine which aspects of the sales process framework are appropriate for them.
In Microsoft Dynamics CRM, qualified leads, such as those that have estimated revenue associated with them, become opportunities. When a prospect or customer expresses qualified interest in buying the business' products or services, that prospect or customer is considered an opportunity. This is an important part of the sales process because this is where the sales team spends most of its time and effort. The process of working on an opportunity may include several customer interactions. How well the sales team manages this stage can mean the difference between a win and a loss.
This course describes the role of the product catalog in Microsoft Dynamics CRM and the benefits of using it. It shows the tasks that are required to configure a product catalog, including setting up and maintaining unit groups, products, and price lists. It also describes and demonstrates the important role of the product catalog and price lists in the sales process.
Microsoft Dynamics CRM provides tools that capture important sales information and uncover new business opportunities. Although quotes, orders, and invoices are important to the sales process and provide a complete view of the customer, implementing a sales process allows users to initiate, track, and close sales consistently and efficiently.
The product catalog in Microsoft Dynamics CRM helps companies build a central repository for managing products, services, charges, and fees. The tasks required to set up a product catalog include setting up and maintaining unit groups, products, and price lists. Microsoft Dynamics CRM also supports discount lists, which help companies provide customers with incentives to buy more products.
Microsoft Dynamics CRM uses two record types known as Goal Metrics and Goals. These record types combine to provide a powerful, flexible set of goal management features. Goal management allows organizations to track individual, team, and organizational progress toward specific goals.
Microsoft Dynamics CRM includes a comprehensive set of features that increases the efficiency of customer service operations. This module introduces Microsoft Dynamics CRM Customer Service terminology and customer scenarios that the Customer Service module might be used. The module discusses the basic components of case management, and works with the knowledge base, queues, and service contracts. The module also provides an overview of service scheduling and service management.
Customer service is important to a customer relationship management strategy. Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module discusses cases and how the cases can be used together in service management functions.
Most customer service organizations use a knowledge base to provide customer service representatives (CSRs) with the information that they must have to answer questions about a product or service. In Microsoft Dynamics CRM, the Knowledge Base provides a central repository for an organization's information, stored as Articles and organized by Subject.
A queue is an area that is used to organize and store activities and work items that are waiting to be processed. A queue is also used for activities and work items that are currently being worked on. Microsoft Dynamics CRM includes queuing and workflow tools to improve how incoming requests for sales, marketing, and customer service are handled.
Microsoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This module describes how contracts can be used together with other record types in Microsoft Dynamics CRM to help service and manage functions.
In Microsoft Dynamics CRM, many methods are available to analyze and report Service Management information. By default, several reports are available, and this includes the “Case Summary Table” report. This report is discussed in this module.
This module provides an overview of the service scheduling features of Microsoft Dynamics CRM. The organizations that use service scheduling require a complex combination of resources. Service scheduling considers the availability of employees, facilities, and equipment to make sure that the resources are available to deliver service activities for customers.
We’ll prepare you for, and test you in, the following exams:
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You should have a general working knowledge of: